Coronavirus FAQs:

Is the Museum open?
In line with Government guidance in response to the COVID19 the Museum can reopen from Monday 17 May, 2021.

Once open we will welcome visitors 11am-4pm, Fridays to Sundays (building back up to 7-days a week, 10am-5/6pm, as soon as possible).

Pre-booking is required via our bookings page  and ticket holders will be asked to choose an arrival timeslot. Last entry is 3pm.

Please note that due to continued Covid limitations the daily 11am Mounted Guard Change and 4 o’clock Garrison Inspection are yet to recommence, but the horse mounted sentries on Whitehall are on duty and the working stables of the Queen’s Life Guard can still be viewed through our Stables Gallery window.


What safety  measures will there be there in place?

The safety of our visitors and staff is of paramount importance to us.

We promise to offer you:
– A COVID assessed site & trained team
– An enhanced cleaning schedule
– A friendly & informative welcome
– Hygiene screens at the front desk
– Limited visitor access to ensure social distancing in the Museum
– Hand washing facilities in the bathroom
– Sanitiser stations throughout the Museum

We kindly ask that you please:
– Follow current Government guidelines
– Reschedule your visit if you have any symptoms or feel unwell
– Register with a team member on arrival and via our unique NHS Test & Trace QR code
– Use contactless payment methods
– Maintain social distance
– Follow the one-way system
– Use the sanitiser provided
– Support the team and each other during this unusual time



Will the new multimedia guides be safe to use?
We’re thrilled to have up to date content available on our brand new multimedia guides- these and their ‘boxfresh’ headphones are cleaned twice, including immediately before being given to visitors. Sanitising wipes are also available if you wish to undertake further cleaning. You are also welcome to bring your own headphones if you prefer; the multimedia guide fits a standard audio jack (only).


How can I enjoy the Museum if I can’t visit?
Please continue to make the most of our Virtual Visit page, our new podcast and new video series on our new YouTube channel as well as our popular social media streams (Facebook, Twitter, Instagram). We’re updating these as frequently as we can so you can enjoy our collection and stories from the comfort of your own home.


How can I support the Museum at this difficult time?

Being a small, self-sufficient, independent Museum, we’ve been hit hard by the current pandemic as have many other businesses. You can visit us, or support in a variety of other ways:

  1. You can order items from our online shop.
  2. You can book an exclusive private group tour- please contact for further information.
  3. You can make a donation- please contact  for further information.
  4. If you can’t support us financially, we’d love you to help us by sharing our online content and encouraging your network of friends and family to do the same.

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